REI Changes Return Policy
It looks like REI is tired of those people who return things that are way beyond a reasonable return.
A LETTER TO OUR MEMBERS
Since 1938, getting you outfitted with the right gear to enjoy your outdoor adventures has been our number one goal. We have earned a well-deserved reputation for our friendly expertise, and our 100% guarantee means that we stand behind everything we sell. REI has one of the best return policies in retail, and we remain committed to your satisfaction with everything you buy at REI. We also have a small, but growing, number of customers who stretch our policy beyond its intended purpose. To ensure that we can continue to offer our 100% Satisfaction Guarantee, we’re updating our policy: You have one year from purchase to return or exchange any item you’re not satisfied with, except items purchased from REI-OUTLET, which must be returned within 30 days of purchase. If you want to learn more, please click here. These updates enable us to maintain our robust policy and, as always, stand behind all purchases made at REI and REI-OUTLET. We are committed to getting you into the very best gear and apparel for your outdoor adventures. This means offering you great service and standing behind the products we sell. That was the case in 1938, and it remains true today. I thank you for your support and patronage of REI and wish you a season of unforgettable outdoor experiences.
Senior Vice President, Retail